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Contact Us

When you call make sure you have the BRAND and MODEL of your fridge or freezer and a brief description of the problem. From regular service to emergency fridge repairs, Melbourne Fridgeworks are domestic refrigeration specialists. Contact us today for honest, reliable service and advice.

03 9571 5918

PO Box 119
Darling South VIC 3145

Accounts & General Enquiries Only

Payment Methods
VISA, Mastercard, EFTPOS, Cash, Direct Debit

Talk directly to a Technician for service enquiries and repairs
0413 740 871

Frequently Asked Questions 

We service Fisher & Paykel, Electrolux, Westinghouse, Kelvinator, Kleenmaid, Amana, Maytag, Jennair, Whirlpool, Simpson, Hoover, Admiral, Phillips, Heller & Changhong refrigerators & freezers. Please note, we do not service all models.


Need help? Call now and speak directly to a fully qualified and licensed technician on 0413 740 871

What information should I have before I call?

Please provide the brand and model of your refrigerator/freezer and a general description of the problem.  We service Fisher & Paykel, Electrolux, Westinghouse, Kelvinator, Kleenmaid, Amana, Maytag, Jennair, Whirlpool, Simpson, Hoover, Admiral, Phillips, Heller & Changhong fridges and freezers.  Please note, we do not service all models. When you call Melbourne Fridgeworks, you will speak directly to a technician. The more information you can provide, the better. In some instances, the technician may be able to give you an indication of the likely problem with your appliance and an approximate cost to repair it over the phone.

Where can I locate the model number of my fridge?

This will vary depending on which fridge you have but usually it will be located inside the fridge compartment on either the left or right hand side; on the inside of the door; or particularly with Fisher & Paykel fridges, on the bottom right hand side of the fridge cabinet near the lower door hinge.

When I call Melbourne Fridgeworks, who will I speak to?

99% of all incoming calls will be answered by an experienced refrigeration technician.

What temperature should my fridge/freezer be?

The temperature in the fridge should ideally be 3 degrees but anywhere between 1 – 4 degrees is fine. The freezer should be -18 degrees.

Why is my refrigerator leaking water?

In some cases, it will be a blocked drain. Most modern refrigerators clear themselves of ice build up. The melted ice (water) is cleared through a drain pipe into a drip tray, where it will automatically evaporate. But if the drain pipe is blocked, water will overflow, leaking into areas where it shouldn’t be. Please contact us with the make and model of your fridge and we may be able to guide you through the process of clearing the drain yourself, saving you money.

Does my refrigerator need to be regassed?

When a refrigerator is not working, many people assume the fridge needs to be regassed. In most cases, this is not the problem. A refrigerator will only need to be regassed if the pipe has been damaged or broken.   In the instance of a gas leak, by law, the source of the leak needs to be located and repaired prior to regassing by a licensed technician.

Are your technicians fully licensed and accredited?

Yes. At Melbourne Fridgeworks we know that a business is only as good as its staff, which is why we only employ fully qualified and licensed refrigeration technicians.


We have in excess of 30 years experience in the refrigeration industry. Melbourne Fridgeworks is an ARC (Australian Refrigeration Council) accredited and authorised repairer and a member of the Victorian Appliance Industry Association. We hold a current Refrigerant Trading Authorisation No. AU17934.


The Australian Refrigeration Council is responsible for granting Refrigerant Trading Authorisations and Refrigerant Handling Licenses approved under the Ozone Protection and Synthetic Greenhouse Gas Management Regulations 1995 to businesses and individuals licensed to install, service and repair fridges and freezers in your home or office.

Our technicians are domestic refrigeration specialists. When we send someone to your home or workplace to service or repair your refrigerator or freezer, you will always get prompt, professional service.

Is my old fridge worth repairing?

In most cases, the older the fridge, the more reliable they are. Ask yourself, how often did your Mum’s fridge break down? If it’s in good condition, in most cases, it’s worth repairing. Give us a call to discuss further.

What is the best way to transport a fridge?

The refrigerator will need to be turned off for a minimum of 3 hours prior to moving, with both doors open.   This will equalise the gas pressure.


The best way to transport any refrigerator is upright. If it’s in a trailer, make sure it’s wrapped in an old blanket and tied down securely. I have seen a lot of refrigerators being transported in the back of trailers with the doors swinging open. This can lead to unnecessary damage.


Switch it back on again after 1 hour, making sure it is level.

Do you fix our fridge in our home or do you take it away to a workshop to be repaired?

All our repairs are carried out on site, which means we never take your appliance away to be serviced.  Our service vans are fully equipped with a wide range of parts to enable us to carry out most repairs in our first visit.